Guidelines for Submitting a Compliant

In order for a complaint to be considered by the IPSD project team, it is necessary to follow the below guidelines:
  1. The complaint should be directly related to the project’s components and/or to the project’s implementation or management.
  2. The complainant should submit full details and any relevant supporting documents related to their complaint.
  3. Complaints shall be filed using one of the following methods:
  • Electronically: the complainant files a complaint electronically using the following link on the IPSD website 
  • The complainant can also download the Complaints’ form from the IPSD website, fills it and sends it via email using the following email address:

  • Verbally by calling the Complaints Line: the complainant can call the following number: +970-2-298 8530 to file a complaint. 

  • In person: the complainant files a complaint by filling a form at the IPSD offices in Ramallah at this address: 2nd Floor, Millennium Building, Al-Masayef, Ramallah. Or in Gaza at this address: Bank of Palestine Building, 8th floor, Gaza.  In order to control the risks of virus transmission during Covid-19 pandemic, the complainants will be advised to submit their complaints electronically or via telephone.



Section One: About the complainant
Section Two: About the complaint