Guidelines for Submitting a Compliant

In order for a complaint to be considered by the IPSD project team, it is necessary to follow the below guidelines:
  1. The complaint should be directly related to the project’s components and/or to the project’s implementation or management.
  2. The complainant should submit full details and any relevant supporting documents related to their complaint.
  3. Complaints shall be filed using one of the following methods:
  • Electronically by filling out the complaint form and attaching all the related supporting documents to the following link: https://www.ipsd.ps/forms/complaints 
  • Verbally by calling the IPSD Office at +970-2-298 8530 to file a complaint with an IPSD staff member.
  • In person by visiting the IPSD offices in Ramallah and/or Gaza where you can complete the complaint form and sign it in person.
Section One: About the complainant
Section Two: About the complaint