Complaints
Guidelines for Submitting a Compliant
In order for a complaint to be considered by the IPSD project team, it is necessary to follow the below guidelines:
- The complaint should be directly related to the project’s components and/or to the project’s implementation or management.
- The complainant should submit full details and any relevant supporting documents related to their complaint.
- Complaints shall be filed using one of the following methods:
- Electronically: the complainant files a complaint electronically using the following link on the IPSD website https://www.ipsd.ps/forms/complaints
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The complainant can also download the Complaints’ form from the IPSD website, fills it and sends it via email using the following email address: IPSD_Complaints@dai.com
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Verbally by calling the Complaints Line: the complainant can call the following number: +970-2-298 8530 to file a complaint.
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In person: the complainant files a complaint by filling a form at the IPSD offices in Ramallah at this address: 2nd Floor, Millennium Building, Al-Masayef, Ramallah. Or in Gaza at this address: Bank of Palestine Building, 8th floor, Gaza. In order to control the risks of virus transmission during Covid-19 pandemic, the complainants will be advised to submit their complaints electronically or via telephone.
Attachments
